First off, Bob’s was professional and transparent throughout the whole process. I recently purchased my house, and the front windows were in bad shape, really bad shape. I called one other glass company & Home Depot, but the appraiser from Bob’s was the only one that suggested actual window glass replacement. Saved me over half from the other estimates. After I went with Bob’s and secured their services, it was approx. 5 weeks to schedule my appointment for install. 3 techs showed up, and they were terrific. Mark in particular kept me in the loop, overall very professional and personable, and in about 3 hrs for 7 windows & 7 solar screens was fantastic! Nothing but kudos for a great company that delivers.